Emergency Procedures
Emergency Procedures
If an emergency occurs within your new home, please notify Starlane Home Corporation as soon as possible.
You must also report the emergency in writing to the Starlane Head Office.
Phone: 416-736-8854
Fax: 905-653-2516
Please email us about any issues via our contact form.
The following are considered an emergency;
1. Total loss of heat between September 15 and May 15
a) Make sure the furnace filter is clean
b) Check to see if the breaker is in the ON position
c) Ensure that the thermostat is set to heat
d) Turn the thermostat settings to 30°C or 80°F and listen to see if the furnace comes on
e) Make sure the gas valve has not been shut off at the furnace or at the meter outside
If you have attempted all of the above and your furnace still does not work properly, please call the emergency number listed on your furnace sticker
2. Gas Leak
If you have a gas leak, please call your local gas provider:
Aurora
Enbridge Gas
1-866-763-5427
Brampton
Enbridge Gas
1-866-763-5427
Caledon
Enbridge Gas
1-866-763-5427
Cambridge
Enbridge Gas
1-866-763-5427
Hamilton
Enbridge Gas
1-866-763-5427
Markham
Enbridge Gas
1-866-763-5427
Milton
Enbridge Gas
1-866-763-5427
Mississauga
Enbridge Gas
1-866-763-5427
Newmarket
Enbridge Gas
1-866-763-5427
Oakville
Enbridge Gas
1-866-763-5427
Richmond Hill
Enbridge Gas
1-866-763-5427
Stouffville
Enbridge Gas
1-866-763-5427
Vaughan
Enbridge Gas
1-866-763-5427
3. Total loss of electricity
Check the main breaker at the hydro panel to ensure it is in the ON position. If it is, please call your local hydro supplier:
Aurora
Alectra Utilities
1-877-963-6900
Brampton
Alectra Utilities (formerly Hydro One Brampton)
1-877-963-6900
Caledon
Hydro One (mostly) / Alectra Utilities (specific areas)
1-800-434-1235 (Hydro One) / 1-877-963-6900 (Alectra)
Cambridge
GrandBridge Energy (formerly Energy+)
1-877-871-2215
Hamilton
Alectra Utilities (formerly Horizon Utilities)
1-877-963-6900
Markham
Alectra Utilities (formerly PowerStream)
1-877-963-6900
Milton
Milton Hydro
1-844-645-8664
Mississauga
Alectra Utilities (formerly Enersource)
1-877-963-6900
Newmarket
NT Power (Newmarket-Tay Power)
1-888-236-4488
Oakville
Oakville Hydro
905-825-9400
Richmond Hill
Alectra Utilities (formerly PowerStream)
1-877-963-6900
Stouffville
Hydro One
1-800-434-1235
Vaughan
Alectra Utilities (formerly PowerStream)
1-877-963-6900
4. Total loss of water supply
If you do not have any running water please call your town's operations centre:
Aurora
Town of Aurora
905-727-3123
Brampton
Peel Region
905-791-7800
Caledon
Peel Region
905-791-7800 (or 1-888-919-7800)
Cambridge
City of Cambridge
519-621-0740
Hamilton
City of Hamilton
905-546-2489
Markham
City of Markham
905-477-7000 (Press "0")
Milton
Halton Region
311 (or 905-825-6000)
Mississauga
Peel Region
905-791-7800
Newmarket
Town of Newmarket
905-895-5193
Oakville
Halton Region
311 (or 905-825-6000)
Richmond Hill
City of Richmond Hill
905-771-8800
Stouffville
Town of Stouffville
905-640-1900
Vaughan
City of Vaughan
905-832-2281
5. Total Sewage Stoppage/Drain Back Up
*The overflowing of a toilet is not considered an emergency. Use a plunger and try to unplug the toilet. For all other emergencies please contact:
A Alert Drain Limited
Fred Kozai - Supervisor
Tel: 416-244-6891 ~ 416-761-8755
Cell: 416-837-1927
Available 24 hours a day, 7 days a week
Cambridge Only
Oakleaf Home Services
905-920-9644
6. Plumbing Leakage that Requires Complete Water Shut-Off
For leaks that are coming from faucets, sinks or toilets, please contact Starlane Home Corporation.
For a leak that requires complete water shut-off please contact A Alert Drain Limited as listed above.
Cambridge Only
Oakleaf Home Services
905-920-9644
7. Major Collapse of Any Part of the Home's Exterior or Interior Structure
Please call your insurance company and notify Starlane immediately.
8. Major water penetration of the interior walls or ceiling
Please call your insurance company and notify Starlane immediately.
9. A large pool of standing water inside the home
Please call your insurance company and notify Starlane immediately.
10. Any situation where, in the opinion of TARION, the home is uninhabitable for health or safety reasons
Please call your insurance company and notify Starlane immediately.